Provider will investigate complains within 3 working days
Compliants could be addressed to the provider (address above)
Visitor has the following option to hand in his/her compliant:
On telephone (oral form)
Email, postal letter (written form)
Oral complains are accepted on working days between 9:00 and 17:00 on agreed dates. Written complains accepted continously.
By means of a consumer complaint relating to the service, the visitor may initiate the procedure of the National Privacy and Information Authority, The Consumer protection authority, The National Media and Advertising Authority.
National Privacy and Information Authority
1125 Budapest, Erzsébet Szilágyi fasor 22 / c; +36 (1) 391-1400; ugyfelszolgalat[a]naih.hu)
The Consumer protection authority:
H 1364 Budapest, Pf. 144; fogyved_kmf_budapest[a]nfh.hu
The National Media and Advertising Authority:
H 1525 Budapest, Pf., 75; info[a]nmhh.hu
